SUPPORT

Keep the transcript. Retry the close.

If transcription or structuring fails, your transcript remains in the workspace input so you can correct or retry it. Never confirm a treatment or hive ID you have not reviewed.

Get product support

Submit a report through the Apiary Close support form. The tracker is public: use a synthetic example and never include passwords, payment-card data, hive locations, transcripts or customer information.

Response policy

Every new report receives an automated acknowledgement in its issue thread. Reports are reviewed asynchronously and prioritized by account access, data integrity and availability impact. No resolution time is guaranteed during limited release.

Account deletion is self-service in the workspace. Billing management becomes available through the Stripe customer portal after a genuine paid subscription exists.